Effective Date: 1 July 2025 | NEXLITE DIGITAL SOLUTIONS LIMITED
By accessing or using ZamAgro Track, you agree to be bound by these Terms of Service. Please read them carefully before creating an account.
1. Service Description
ZamAgro Track is a cloud-based agro shop management system provided by NEXLITE DIGITAL SOLUTIONS LIMITED ("we", "us", or "our"). It is designed for use by agro retailers, distributors, and related businesses operating in Zambia.
2. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your admin credentials. You may not share your account with any unauthorised person.
3. Subscription & Payment
ZamAgro Track is offered on subscription plans (Starter, Standard, Pro) and a one-time Lifetime plan. Subscription fees are payable in advance via Mobile Money or bank transfer to the numbers/accounts provided at checkout. Fees are non-refundable once a license key has been activated. We reserve the right to change pricing with 30 days' notice. Owners of multiple shops may purchase a Multi-Shop Points Bundle at a discount; each point is redeemable for one shop's one-month subscription at the tier chosen at redemption, points do not expire, and points are non-transferable outside the shops registered to the purchasing owner.
4. Acceptable Use
You agree not to use ZamAgro Track to store false, misleading, or fraudulent business records; to attempt to reverse-engineer, copy, or redistribute the software; or to engage in any activity that disrupts the service for other users.
5. Data Ownership
All business data you enter into ZamAgro Track (inventory, sales, customers, etc.) remains your property. We do not claim ownership of your data. We store it on your behalf using Firebase (Google Cloud) infrastructure.
6. Service Availability
We strive for high availability but do not guarantee uninterrupted access. We are not liable for downtime caused by internet connectivity issues, Firebase infrastructure, or scheduled maintenance.
7. Termination
We reserve the right to suspend or terminate your account if you violate these Terms or fail to renew an expired subscription. You may stop using the service at any time. Upon termination, you may export your data via the backup feature before your access ends.
8. Limitation of Liability
To the maximum extent permitted by Zambian law, NEXLITE DIGITAL SOLUTIONS LIMITED shall not be liable for any indirect, incidental, or consequential damages arising from your use of ZamAgro Track, including loss of revenue or data.
9. Governing Law
These Terms are governed by the laws of the Republic of Zambia. Any disputes shall be resolved through good-faith negotiation, or if necessary, through the courts of Zambia.
10. Contact
For questions about these Terms, contact us at 0977 638 790 / 0960 271 128 (WhatsApp / Call).